Return and Exchange Policy for Ourashop
At Ourashop, we prioritize customer satisfaction and aim to make your shopping experience as smooth as possible. This policy outlines our return and exchange process, along with details on how we use Microsoft Ads to track and improve our services.
Return Policy
1. Eligibility for Returns
•Products may be returned within 30 days of the original purchase date.
•Items must be in original condition: unworn, unwashed, with tags attached, and in their original packaging.
•Non-returnable items include final sale products, gift cards, and customized items.
2. Return Process
•In-Store Returns: Bring your item to our designated location with your original receipt or order number.
•Mail Returns: Include your original packing slip or order number and send the item to: Ourashop
8011 Irondale Ave
Winnetka, CA 91306
USA
3. Return Shipping Costs
•Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
4. Refund Processing
•Refunds will be processed to the original payment method within 3-5 business days after receiving and inspecting the returned item.
•Original shipping charges are non-refundable.
Exchange Policy
1. Eligibility for Exchanges
•Exchanges are available for items of a different size or color within 30 days of purchase.
•Items must be in their original condition with tags attached.
2. Exchange Process
•In-Store Exchanges: Bring your item to our store with the original receipt or order number for an exchange.
•Mail Exchanges: Contact us at [email protected] or call +1 (213) 806-1010 to arrange a mail exchange. We will provide instructions for shipping and exchange options.
3. Replacement Availability
•If the requested item is out of stock, we will offer a refund or store credit for the original purchase amount.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will provide a prepaid shipping label and offer a replacement or full refund, including original shipping charges.
Gift Returns
If you received an item as a gift, you may return it for store credit or exchange. Please provide the original order number or packing slip.
Non-Returnable Items
The following items are not eligible for return or exchange:
•Final sale items
•Gift cards
•Customized items
Data Tracking with Microsoft Ads
1. Return Data Tracking
•We use Microsoft Ads to track data related to returns and exchanges, which helps us improve our customer experience.
2. Remarketing Based on Return History
•Return and exchange data may be used for remarketing through Microsoft Ads to display relevant promotions and recommendations.
3. Opt-Out of Microsoft Ads Tracking
•You may manage ad preferences or opt out of tracking by visiting https://account.microsoft.com/privacy/ad-settings.
Lost or Damaged Returns
For mail returns, we recommend using a trackable shipping service. Ourashop is not responsible for lost or damaged returns.
Contact Us
For questions about returns or exchanges, please contact:
Ourashop
8011 Irondale Ave, Winnetka, CA 91306, USA
Phone: +1 (213) 806-1010
Email: [email protected]
This Return and Exchange Policy ensures a clear return process and provides guidelines on how Microsoft Ads tracking is used to enhance your experience at Ourashop.